Goods incorrectly supplied by Toner Bee will be collected and refund or replacement once returned to our warehouse.
Faulty Genuine product:
All goods must be returned to Toner Bee for assessment and testing within 3 months from date of invoice. If the fault is a printing problem a print sample MUST be supplied for a refund to be completed, if a print sample cannot be supplied, customer will not receive the refund.
All goods was damaged during transit, please contact us via email with order number or invoice number with 30 day.
Manufacturers require the following supporting documentation:
Faulty Compatible product:
Toner Bee will only offer a refund for compatible product 6 months after date of invoice.
Toner Bee requires compatible cartridge to be returned to Toner Bee with a print sample.
All goods returned to Toner Bee that were not purchased from Toner Bee will automatically be rejected. These goods will incur all collection and return freight costs.
Non Faulty Genuine product:
Goods Correctly Supplied by Toner Bee and returned for refund will incur a 25% re-stocking fee plus $15 administrative fee. Original freight cost is not refundable. Refunded items must fit the following criteria: